Jaipur, August 23. “Work is worship; the customer is God; there is no alternative to hard work and one must give importance to human values” are the core values of the well known Dabbawaals.
Delivery is important but how one delivers is far more important. Passion, commitment and consistency are the pillars of success for any business, said motivational speaker Dr. Pawan Agarwal of ‘Mumbai Dabbawalla’.
He was speaking at a workshop on ‘Masters of Supply Chain’, during the 3-day Convention and Exhibition by the Federation of All Indian Caterers (FAIC) on Thursday.
He said that even if one has competitors, one must be able to offer something to the customers which nobody else can. The clients may not know what is good for them but the service provider must be aware of clients’ needs and promptly able to deliver it.
Held at JECC, Sitapura, the event offered a platform to over 5000 participants from across the country including 750 from Rajasthan.
Nearly 300 stalls featuring wares for the catering industry were also exhibited while the visitors got the chance to sample unique cuisines, observe product demos and network with the catering fraternity.
Highlighting major challenges of the catering industry, President, FAIC Narendra Somani said that there was a need to establish training institutions to address the challenge of lack of skilled labour force.
Lalit Jain from Mumbai took up the issues relating to the high GST rates while Mr. Sagar from Nashik urged the need to find an alternative in the wake of plastic ban in many states.
Food recipe workshops were held by Celebrity Chef Ripu Daman and team.